At Houston Soccer Field, we understand that plans may change, and flexibility is crucial. To ensure a fair and efficient booking system, we have established the following Cancellation Policy:

1. Non-Refundable Reservations: All reservations made at Houston Soccer Field are non-refundable. Once a reservation is confirmed and payment is processed, it cannot be refunded, regardless of the circumstances.

2. Reservation Hold for Future Use: While we do not offer monetary refunds, we recognize the importance of accommodating our patrons. In the event of a cancellation, we allow customers to hold their reservation amount as credit for future use. This credit can be applied towards a subsequent booking, offering you the opportunity to enjoy our facilities at a later date.

3. How to Utilize Reservation Credit:

• The reservation credit will be associated with the customer’s account.
• To use the credit, simply make a new reservation through our online booking system.
• During the payment process, the system will automatically apply the available credit to the total amount.

4. Booking Modifications:

• Customers may modify the date and time of their reservation, subject to availability, without losing the reservation credit.
• Modifications must be made in advance and adhere to the terms outlined in the original reservation.

5. No-Show Policy:

• Failure to arrive for a booked reservation without prior cancellation will result in the forfeiture of the reservation amount. No credit or refund will be issued for no-shows.

6. Communication:

• For any changes or cancellations, customers are encouraged to contact Houston Soccer Field as soon as possible.
• Timely communication allows us to better assist you and opens up opportunities for others to enjoy our facilities.

7. Exceptional Circumstances:

• In rare cases of extenuating circumstances, Houston Soccer Field may, at its discretion, consider alternative resolutions on a case-by-case basis.

Our Cancellation Policy aims to balance the needs of our customers with the operational considerations of managing reservations. We appreciate your understanding and cooperation in adhering to these guidelines. For further assistance or inquiries, please contact us at

Houston Soccer Field, LLC

Email contact@houstonsoccerfield.com
Phone (832) 815-1450
Address 18850 FM-529, Cypress, TX 77433

 

Thank you for choosing Houston Soccer Field. We look forward to providing you with an exceptional soccer experience.